Asset Management Service Evaluation & Risk Appraisal
Midlands housing authority owning 10,000 homes and working across urban and rural contexts seeking an Asset Management service evaluation.
To undertake a robust Asset Management service evaluation to establish what was required to develop a cohesive and coherent asset management framework, reduce costs, improve performance and identify immediate risks following unanticipated staff changes.
We supported the client with a thorough evaluation of the strategic position, policy integration and service performance. Our approach included an assessment of:
The extent to which the Asset Management Strategy was set in the context of the Housing Revenue Account Business Plan and was integrated with other strategic and policy objectives
The alignment of strategic intent with performance measures, divisional, team and individual plans
The degree to which the Procurement Strategy was used to successfully support organisational objectives and Asset Management strategy and service delivery
The fitness for purpose of the organisational delivery model, management controls and risk management framework
The extent to which the service was responsive to and designed around the needs of customers
Outcomes for the Client
In partnership with the client PSI helped deliver:
A high level evaluation of the relationship between corporate ambitions, the Housing Revenue Account Business Plan, available resources and the aspirations or the Asset Management Strategy
Mapping of the relationships horizontal and vertical integration of strategies, departmental plans and the performance management framework
An understanding of the limitations or the current procurement strategy supported by clear, concise recommendations on the required improvements
An evaluation of the capability of the existing delivery arrangements to both deliver service and control risk supported by an action plan setting out required short and medium term interventions
An assessment of the use of customer information and insight to drive service development and delivery